CRM
Coach
CRM Top Priorities
Step 5/5: Vision
Vision
Our CRM capabilities aren't currently aligned with our business goals over the next 1 to 5 years.
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
Our vision for change isn't well-defined and aligned with the overall strategy of the organization (we're still working on where we're going and how we're going to get there).
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
We haven't established a culture of continuous improvement by regularly reviewing CRM performance and identifying areas for enhancement.
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
1 - N/A or Rarely a Concern
2 - Sometimes a Concern
3 - Serious Concern, Must Fix
Top Priorities in Summary
In summary, our main goals related to CRM are:
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