Compare Pipedrive, Zoho CRM across 11 key categories to find the best CRM for your business needs.
| Category | Pipedrive | Zoho CRM |
|---|---|---|
| Overall Score | 8.4 | 8.5 |
Core Features Weight: 15% | 8.0 Strong focus on sales pipeline | 8.5 Comprehensive features at good value |
Ease of Use & User Experience Weight: 15% | 9.2 Very intuitive interface for sales teams | 8.0 User-friendly with modern interface |
Implementation & Onboarding Weight: 10% | 9.0 Quick setup with minimal training needed | 8.3 Relatively straightforward setup |
AI & Advanced Automation Weight: 10% | 6.8 Basic AI capabilities | 7.5 Zia AI assistant provides good automation |
Customization & Scalability Weight: 10% | 7.0 Good for basic customization needs | 8.2 Strong customization options |
Integrations & Ecosystem Weight: 10% | 7.8 Solid third-party app marketplace | 8.0 Good integrations especially within Zoho ecosystem |
Vendor Viability & Popularity Weight: 5% | 8.5 Strong niche position | 8.5 Established vendor with growing presence |
Pricing & Value Weight: 10% | 8.2 Transparent and reasonable pricing | 9.0 Excellent value for features provided |
Support & Community Weight: 5% | 8.0 Responsive support team | 7.5 Good documentation but support can be uneven |
Future-Proof Technology Weight: 10% | 7.2 Steady improvements but limited breakthroughs | 7.8 Continual improvement and new features |
Analytics & Reporting Weight: 5% | 7.5 Good sales-focused reporting | 7.5 Solid reporting capabilities |