Compare Oracle CX across 11 key categories to find the best CRM for your business needs.
| Category | Oracle CX |
|---|---|
| Overall Score | 8.1 |
Core Features Weight: 15% | 8.9 Comprehensive but sometimes complex |
Ease of Use & User Experience Weight: 15% | 6.5 Traditional enterprise UX |
Implementation & Onboarding Weight: 10% | 5.3 Typically requires specialized implementation |
AI & Advanced Automation Weight: 10% | 8.5 Strong AI capabilities |
Customization & Scalability Weight: 10% | 8.8 Highly customizable but requires expertise |
Integrations & Ecosystem Weight: 10% | 8.5 Good integrations particularly with Oracle products |
Vendor Viability & Popularity Weight: 5% | 9.3 Oracle provides strong stability |
Pricing & Value Weight: 10% | 5.0 Premium enterprise pricing |
Support & Community Weight: 5% | 7.8 Structured enterprise support model |
Future-Proof Technology Weight: 10% | 8.3 Continued investment in platform |
Analytics & Reporting Weight: 5% | 9.0 Strong analytics capabilities |
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