Compare Salesforce across 11 key categories to find the best CRM for your business needs.
| Category | Salesforce |
|---|---|
| Overall Score | 8.6 |
Core Features Weight: 15% | 9.5 Best-in-class core CRM capabilities |
Ease of Use & User Experience Weight: 15% | 6.8 Powerful but can be complex for new users |
Implementation & Onboarding Weight: 10% | 5.5 Typically requires consultant help |
AI & Advanced Automation Weight: 10% | 9.2 Einstein AI provides advanced capabilities |
Customization & Scalability Weight: 10% | 9.5 Highly customizable with Lightning |
Integrations & Ecosystem Weight: 10% | 9.7 Largest ecosystem of integrations |
Vendor Viability & Popularity Weight: 5% | 9.8 Market leader with strong financials |
Pricing & Value Weight: 10% | 5.2 Premium pricing can be expensive for SMBs |
Support & Community Weight: 5% | 8.5 Good support but premium support tiers are costly |
Future-Proof Technology Weight: 10% | 9.0 Continued innovation and acquisitions |
Analytics & Reporting Weight: 5% | 9.3 Advanced analytics with Tableau |
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